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Terms and Conditions

Definitions

In these terms and conditions, the following terms shall have the meanings set out below:

“LJT”, “We”, “Us”, “Our” refers to Luxury Japan Travel.

“You”, “Your” refers to the valued client or clients.

“Conditions” refers to these terms and conditions forming part of the contract between LJT and the client.

“Contract” refers to the agreement between You and LJT, inclusive of these Conditions and any other terms and conditions applicable to a special offer or promotion.

“Booking Fee” refers to the non-refundable fee included in the total tour price, covering initial planning, booking, and administrative services.

“Design Fee” refers to the non-refundable fee required for custom itinerary planning, covering personalized planning, expert consultations, revisions, and the creation of a comprehensive travel guide.

“Revision” means any set of changes or modifications requested by the client to the itinerary after the initial draft has been presented. This can include changes to accommodation, activities, transportation, or any other elements of the itinerary.

“Tour Price” refers to the total cost of the tour, including any Booking Fees, Design Fees, and other applicable charges as specified in the Official Itinerary or Finalized Itinerary.

“Official Itinerary” or “Finalized Itinerary” refers to the detailed itinerary provided by LJT that outlines the specific inclusions and schedule of the tour.

“Pre-organized Tour” refers to a tour organized by LJT with a set itinerary and schedule, available for booking by clients.

“Custom Tour of Japan” refers to a bespoke tour designed and operated by LJT according to the specific preferences and requirements of the client.

“Self-guided Tour” refers to a tour where clients follow an itinerary planned by LJT without the accompaniment of a tour director or guide.

“Pre-planned Tour” refers to a tour where the client has arranged the itinerary independently and hires a Tour Director from LJT to guide them through their own itinerary.

“Day Tours” Short excursions organized by Luxury Japan Travel, typically lasting one day, which include guided activities, specified meals, and transportation within the tour itinerary but do not cover overnight accommodations.

“Tour Director” refers to a professional guide provided by LJT to accompany and guide clients throughout their tour.

“Third-party Provider” refers to any external service provider contracted by LJT to provide services such as transportation, accommodation, and activities during the tour.

“Service Fee” refers to any additional fee payable for services rendered by LJT, such as additional revisions to an itinerary or other bespoke services.

“Merchant Fees” refers to surcharges added to payments made by credit card, as determined by Stripe Inc. or other payment processing services used by LJT.

“Minimum Engagement Period” refers to the minimum number of days required for hiring a Tour Director, varying by location as specified in the terms.

“Mediation” refers to a process in which a neutral third party assists the disputing parties in reaching a mutually agreeable settlement.

“Arbitration” refers to a process in which a dispute is submitted to an impartial third party for a final and binding decision.

“Force Majeure” refers to unforeseeable circumstances that prevent someone from fulfilling a contract, including but not limited to natural disasters, war, epidemics, pandemics, government actions, and strikes.

  1. Contract

These terms and conditions (“Conditions”) form the basis of the contract between you, the valued client, referred to as “You” or “Your” and Luxury Japan Travel, referred to as “LJT”, “We”, “Us” or “Our”. It is important that You read the Contract carefully to ensure that You understand Your rights and obligations. Your Contract may also include additional terms and conditions applicable to a special offer or promotion.

1.1 You confirm Your understanding and acceptance of the Conditions and the Contract by paying Your booking deposit, Your booking fee or otherwise paying any part of the price of Your tour.

1.2 If You make a booking on behalf of any other person, You represent to Us that You have their authority to make the booking on their behalf and to legally bind them to the terms of the Contract, including the Conditions. Each reference to “You”, means the person who makes the booking and each other person covered by the booking.

1.3 The Unofficial Itinerary, Official Itinerary and/or Proposed Itinerary does not form part of the Contract.

1.4 We may amend these Conditions from time to time. If We amend the Conditions, We will publish the amended version on Our Website. We will also provide the current version of the Conditions to You upon request. You will be bound by the current version of the Conditions at the time You make Your booking.

  1. Booking and Payment

When you book a pre-organised or custom tour with LJT, you must pay a deposit at the time of booking. Your place on a pre-organised tour or the confirmation of a custom tour is not secured until the deposit is received. The deposit terms are as follows:

2.1 For pre-organised tours, a deposit of 10% of the total tour price is required unless an explicit promotional deposit pricing is applied. For custom tours of Japan, a standard deposit of 10% of the total tour price is payable. However, for more complex custom tours of Japan, a different deposit rate may be required. This rate may be up to 30% of the total tour price, depending on the complexity and specifics of the tour. This specific deposit rate will be communicated to You at the time of booking based on the complexity and specifics of the tour.

2.2 You may make a booking directly with LJT or through a designated travel agent. Your booking will be confirmed only when We have received:

(a) Your booking deposit; or

(b) if Your booking is made 95 days or less before the tour commencement date, the full tour price and all other amounts payable under the Contract.

2.3 If You have made Your booking through a travel agent, Your travel agent should forward Your booking deposit or full tour price to Us on Your behalf. However, payments by You to Your travel agent are not considered to be payments by You to Us. We will consider payment has been received by Us only when We receive payment from Your travel agent.

2.4 You must pay to Us the balance of the tour price and all other amounts payable under the Contract no later than 95 days before the tour commencement date. If You fail to do this, You shall forfeit Your full deposit and lose Your place on Your selected tour. LJT shall then be at liberty to sell Your place to another client.

2.5 You may cancel a booking by sending Us written notice of cancellation at the Luxury Japan Travel contact address. If You cancel a booking, You will be liable to pay a cancellation fee in accordance with clause 3.6.

 

2.6 Solo Traveller Payments: Prices quoted in tour brochures and/or Official Website(s) are on a twin share basis. If Your booking is not a twin share booking We will notify You of the applicable single supplement rate, and You must pay the single supplement rate for the Tour.

2.7 The total tour price includes a Booking Fee of $500 USD per person, which is non-refundable in the event of cancellation. This fee covers the initial planning, booking, and administrative services rendered upon confirmation of your tour.

  1. Prices, Merchant Fees and Inclusions

 

3.1 Tour prices may be quoted in United States Dollars (USD), Australian Dollars (AUD), Singapore Dollars (SGD), Canadian Dollars (CAD), New Zealand Dollars (NZD), British Pound Sterling (GBP), The Euro (EUR), or Japanese Yen (JPY).

3.2 If You pay Us by credit card, the following surcharges will be added as Merchant Fees (Stripe, Inc.):

Credit Card Surcharge on Deposit Australian Cards/(International Cards) Tour Price or Other Fees or Charges Australian Cards/(International Cards)
VISA 1.7% + $0.30 / (3.5% + $0.30) 1.7% + $0.30 / (3.5% + $0.30)
Mastercard 1.7% + $0.30 / (3.5% + $0.30) 1.7% + $0.30 / (3.5% + $0.30)
American Express 1.7% + $0.30 / (3.5% + $0.30) 1.7% + $0.30 / (3.5% + $0.30)

Card services are provided by Stripe Inc. The fees associated with their services are determined at their sole discretion and may change at any time. These changes can occur more rapidly than updates to this document.

3.3 Your tour price includes in-country transportation (train, private vehicle, coach, ship), the services of an LJT Tour Director, airport transfers within Japan, meals, accommodation, sightseeing, admissions, port charges, taxes, and service charges only if explicitly stated in the Official Itinerary or Finalised Itinerary. Any other specific inclusions will be identified in the Official Itinerary or Finalised Itinerary.

3.4 Unless expressly listed in the Official Itinerary or Finalised Itinerary as an inclusion, Your Tour Price does not include airfares; airline taxes; travel insurance; additional optional activities; accommodation upgrades; meals not specified; drinks; laundry; taxi fares; passport fees; visas; vaccinations; medical assistance; or any items or expenses of a personal nature.

3.5 Unless stated as an inclusion in the Official Itinerary or Finalised Itinerary, overnight accommodation required to meet Your tour and/or any flight connections are not included in the tour price and will be at Your expense.

3.6 If You cancel Your tour for any reason prior to Your tour departure date (including by changing Your tour departure date), You will be liable for the following cancellation fees:

Days of notice prior to Tour Commencement Cancellation charge (per person)
120 days and over Loss of deposit
120 to 61 days 50% of Tour Price
60 to 46 days 75% of Tour Price
45 days or less 100% of Tour Price

Luxury Japan Travel is not liable for any costs incurred due to cancellation fees with third parties, such as airlines or other service providers.

3.7 We may vary Your tour price at any time before You have paid the tour price in full to the extent necessary to meet any increase in the tour costs for reasons outside Our control, including airfares, fuel, government taxes and charges, exchange rate fluctuations, or other Tour-related costs or tariffs. We will not vary the tour price after We have received the total tour price from You, regardless of any increases in the costs incurred by Us. We will notify You of any such variation using the guest contact details.

3.8 You are responsible for and must pay for all costs and expenses incurred by You as a result of any change made by You to Your Itinerary after Your tour departure date. This includes changes due to illness or other personal reasons.

  1. Fees

4.1 Booking Fee for Pre-organised and Custom Tours of Japan 

A Booking Fee of $500 USD per person is included in the total tour price for pre-organised and custom tours of Japan. This fee covers all necessary planning, bookings, scheduling, and organising required to run a tour. In the event of cancellation, this booking fee is non-refundable.

4.2 Design Fee for Custom Itinerary Planning 

For custom itinerary planning, both for self-guided and custom tours of Japan, a Design Fee is required. This fee supports personalized planning, expert consultations, flexible revisions, and the creation of a comprehensive travel guide. The Design Fee is a one-time upfront payment, non-refundable, and not deductible from future bookings. This fee specifically covers the creation of a customized itinerary.

– Standard Design Fee: $500 USD for itineraries up to 7 days

– Enhanced Design Fee: $1000 USD for itineraries of 8 to 10 days

– Premium Design Fee: $1250+ USD for itineraries longer than 10 days or for larger groups

– Custom Tour of Japan Design Fee: $500 USD with no limit on duration or group size

4.3 Service Fee for Additional Revisions 

Additional revisions beyond the included revisions will attract a service fee of $100 USD per revision. This service fee is payable upfront before any additional revisions to your tour can be made. This service fee is non-refundable.

 

  1. Taxes

5.1 Japanese Consumption Tax
As of October 2019, the Japanese Consumption Tax rate is 10%. This tax is added to all goods and services in Japan. The base tour price does not include the Japanese Consumption Tax. This tax is added to the final price of the tour and is payable in full.

5.2 Service Tax (Luxury Tax)
Certain goods and services in Japan attract an additional Service Tax charge, known as a luxury tax. The rate of this tax varies; however, it is generally between 15% – 20%. This tax may be added to your total tour price.

  1. Cancellation, Delays and Changes to The Official Itinerary

6.1 Your booking for pre-organised tours is conditional on Us receiving a minimum number of tour guest bookings to operate the tour and ensure an enjoyable group atmosphere. Custom tours of Japan and self-guided tours are not subject to this minimum number requirement. Where sufficient numbers cannot be achieved for a pre-organised tour, We may cancel or delay a scheduled tour or tour departure date.

6.2 We will endeavour to make any decision to cancel or delay a pre-organised tour, and to notify You of that decision, at least 45 days prior to the scheduled tour departure date.

6.3 If We cancel a Tour, for whatever reason, before departure:

(a) We will use reasonable endeavours to offer You the closest available tour departure. If the proposed alternative tour is:

(i) cheaper than Your original tour price, We will refund the difference to You; or

(ii) more expensive than Your original tour price, You must pay the difference to Us;

(b) if You accept the proposed alternative tour, The Official Itinerary will be amended accordingly and We will give You an updated Itinerary;

(c) if You do not accept the proposed alternative tour within 7 days of being notified by Us of the alternative, We will: cancel Your booking and refund to You all monies paid directly to Us, excluding the non-refundable booking fee and design fee, and will have no further liability to You; and

(d) We are not liable for any third-party costs You may incur, which We have not booked on Your behalf, for example airfares or other arrangements booked independently through or paid to a travel agent.

6.4 If We delay the departure of a tour, for whatever reason, for more than 7 days, You may terminate this Contract and We will provide You with, at Your option, either:

(a) a full refund of all amounts paid to Us, excluding the non-refundable booking fee and design fee; or

(b) a credit towards future Tours with Us which will be valid for 12 months from the date You notify Us of the termination of this Contract.

6.5 We will use reasonable endeavours to provide the tour You have booked in accordance with The Official Itinerary. However, due to the nature of travel, it may not always be possible for Us to adhere strictly to The Official Itinerary and We may need to make alterations to the tour or The Official Itinerary, before or after the commencement of the Tour. Where, due to circumstances outside of the operator’s control, We are unable to provide the Tour in accordance with The Official Itinerary, We will use reasonable endeavours to:

(a) give You reasonable notice of any alterations, but there may be circumstances beyond Our control in which alterations will be required with little, or no, advance notice; and

(b) provide or arrange appropriate alternative activities, transport, and accommodation as required.

6.6 To the maximum extent permitted by law, You agree that We are not liable to You for, and You release Us from, any cost, claim, loss, damage or expense whatsoever arising either directly or indirectly in connection with any alteration to The Official Itinerary or substitution carried out in accordance with this clause 6, including without limitation any:

(a) claim for distress, disappointment or loss of enjoyment arising from the alteration;

(b) additional personal expenses incurred by You, including for food, beverages and personal items; or

(c) costs associated with any other travel arrangements affected by the changes, including any costs and expenses incurred by You for cancelling or changing those other arrangements or arising from a failure to meet a connection.

6.7 Circumstances for Tour Price Refund:

(a) A claim for the tour price (minus non-refundable amounts) might be valid if:

(i) The tour is canceled by LJT due to reasons within LJT’s control.

(ii) LJT fails to provide substantial parts of the agreed services, resulting in a significantly diminished tour experience.

(iii) LJT’s actions or omissions (negligence) directly cause significant loss or damage that materially impacts the client’s experience or well-being.

  1. Notification of General Risks

7.1 You acknowledge and agree that there are general risks associated with travelling, which are beyond Our control and We are not liable to You for any loss, cost or damage You may incur as a result of these general risks. Such general risks include:

(a) Tour variations or interruptions caused by road, rail, or weather conditions;

(b) national or local holidays affecting the closure of public buildings and attractions;

(c) changes to the tour and The Official Itinerary in the circumstances described in clause 6.5;

(d) forces of nature; illness; flight schedule changes or cancellations; loss of luggage; epidemics or pandemics; political unrest; accidents; acts of terrorism or other criminal acts; changes to government visa or travel requirements; or

(e) other circumstances beyond Our control.

 7.2 You acknowledge and agree that where the tour, any part of the tour, accommodation, flights, or any other good or service are not directly provided by Us, but is provided by a service provider, in the event of any dispute or claim including for loss, damage, breach of contract, or negligence arising from the conduct of the service provider, You must pursue Your claim directly against the relevant service provider.

7.3 You must make Your own enquiries regarding Your tour, including being aware of any relevant government travel safety warnings.

 7.4 We strongly recommend that You review the relevant travel advisories issued by Your government prior to making a booking and prior to departure to ensure You are fully informed of any travel warnings or health risks associated with Your destination.

7.5 It is Your responsibility to ensure that You have valid passports, visas, and other necessary travel documents for the entirety of Your tour.

7.6 We recommend that You consult with a healthcare professional regarding any vaccinations or medical precautions necessary for Your destination.

7.7 In the event of a force majeure, including but not limited to natural disasters, war, epidemics, or government actions, We are not liable for any cancellations, delays, or changes to Your tour and will not provide refunds or compensation for such events. 

7.8 We will make every reasonable effort to accommodate special dietary requirements and allergies; however, we cannot guarantee a completely allergen-free environment. Guests with severe allergies are advised to take all necessary precautions, including carrying appropriate medications. You acknowledge that LJT shall not be liable for any adverse reactions or incidents arising from special dietary requirements or allergies.

  1. Travel Insurance

8.1 LJT strongly recommends that you have in place comprehensive travel insurance with a reputable insurance company to cover You against risks associated with Your tour. This should include cover for loss of luggage, medical expenses, costs and expenses incurred due to cancellations, delays, or other disruptions.

8.2 Travel insurance should also cover any activities You plan to undertake during Your tour that may involve higher risk, such as adventure sports or other recreational activities.

8.3 LJT acknowledges We cannot compel you to take out travel insurance. However, failure to have adequate insurance may result in You having to cover substantial costs that would otherwise be insured.

8.4 It is Your responsibility to ensure that Your travel insurance policy is suitable for Your needs and provides adequate cover for all aspects of Your trip, including but not limited to:

(a) medical and health cover for an injury or illness, including COVID-19 related incidents;

(b) loss of personal belongings and baggage;

(c) trip cancellation, curtailment, and interruption;

(d) personal liability cover.

8.5 You must provide Us with details of Your travel insurance policy including the name of the insurer, the policy number, and the 24-hour emergency contact number.

8.6 LJT shall not be liable for any circumstances that may arise either pre-tour or whilst You are on tour that could have been insured against, as described in clause 6.

8.7 In the event of a medical emergency, You may be required to provide your travel insurance details to the medical service providers.

  1. Medical Emergencies and/or Illness during Tour

In the event that You fall ill or require emergency medical treatment during the tour then the following will apply:

 9.1 In the event that You fall ill or require emergency medical treatment during the tour then the following will apply:

(a) It is Your ultimate responsibility to seek medical attention; however, LJT will use all reasonable endeavours to assist You in obtaining such attention.

(b) You acknowledge and agree that should You require medical attention, Our responsibilities to Your fellow tour companions has priority. Accordingly, Your tour guide/tour director will not be able to accompany You to medical appointments, pharmacy visits, or hospitalisation.

(c) If, in the opinion of LJT, You are unfit to continue the tour then it will be Your sole responsibility to make arrangements to leave the Tour.

 9.2 All costs incurred by You; including but not limited to medical treatment, hospital admission, pharmaceuticals, transportation, accommodation, airfares, meals, and miscellaneous expenses, as a result of Your illness, or medical emergency are payable by You. LJT will not be responsible for the payment of any such expenses incurred by You.

 9.3 You must inform LJT of any pre-existing medical conditions and provide necessary documentation or medical clearance if required.

 9.4 LJT strongly recommends that You carry sufficient quantities of any prescribed medications and a copy of Your prescriptions while on tour.

 9.5 In the event of a medical emergency, You authorize LJT or any of its representatives to arrange necessary medical treatment on Your behalf if You are unable to do so.

 9.6 LJT will not be liable for any medical advice given by third parties, nor for any medical treatment provided or any failure to provide medical treatment.

 9.7 You are responsible for having adequate travel insurance that covers medical emergencies and repatriation.

  1. Guest Requirements

 10.1 Special Diets and Allergies:

(a) You must advise Us in writing of any and all special requests and dietary requirements, including allergies, at the time of booking. We will make every reasonable effort to accommodate Your dietary requests but cannot guarantee that such requests can be met.

(b) For guests with allergies, while we will make every effort to reduce the risk of exposure, we cannot guarantee a completely allergen-free environment. Guests with severe allergies are advised to take all necessary precautions, including carrying appropriate medications (e.g., EpiPens).

(c) You acknowledge and agree that LJT shall not be held liable for any adverse reactions or incidents arising from special dietary requirements or allergies, and that it is Your responsibility to ensure Your safety in relation to food consumption. We recommend that guests with severe dietary restrictions or allergies bring their own snacks or meals as a contingency.

(d) Allergies and dietary restrictions must be disclosed to Us prior to the tour. Failure to do so may be considered a breach of contract and could result in Your removal from the tour.

10.2 Medical Conditions:

(a) Whilst We cannot compel You to disclose your medical condition(s) to Us, We strongly recommend that You provide any relevant information about your condition(s) to Us to ensure We can plan appropriately for Your safety and well-being during the tour. Failure to properly inform Us of any medical conditions may adversely affect the tour experience for You and others and may result in Your removal from the tour.

(b) All medical information provided will be kept confidential.

(c) Guests with chronic conditions should travel with sufficient medication for the entire trip, along with prescriptions and a summary of their medical history. It is also advisable to carry emergency contact details.

10.3 Solo Passengers:

(a) Prices quoted in tour brochures and/or Official Website(s) are on a twin-share basis. If Your booking is not a twin share booking We will notify You of the applicable single supplement rate, and You must pay the single supplement rate for the Tour.

10.4 Guest Information:

(a) LJT requires You to provide accurate personal information at the time of Your booking, specifically:

   (i) Your full legal name

   (ii) A scanned copy of Your current passport photo page

   (iii) Your relevant email address(es), phone number(s), and, if applicable, mailing address.

10.5 Fitness and Health:

(a) To participate in Our tours, you require a minimum level of fitness and health, specified by Us at the time of booking. Japan, by nature, is a walking country therefore you are required to be able to comfortably walk at least 5 kilometers per day at a moderate pace, unassisted. Additionally, you are required to be in good general health, that enables you to participate in all tour activities for the duration of your tour.

   (i) You must be able to keep up with the pace of the Tour group at all times.

   (ii) You must be able to easily ascend and descend stairs, escalators, and other raised areas independently and with ease.

   (iii) You must be able to carry, and or otherwise transport your personal luggage independently and with ease.

10.6 Behavior:

(a) We have a strict acceptable behavior requirement for all Our guided tours. Our behavior requirements are applicable to ALL guests at ALL times. You are expected to conduct yourself with courtesy and respect towards your tour guide, tour director, LJT, other guests, local providers, including but not limited to, chefs, cooks, restaurant staff, hotel staff, transportation providers, activity providers and the local Japanese population.

   (b) Inappropriate language, including explicit, discriminatory, prejudicial, or defamatory remarks, directed towards the parties outlined in 10.6(a) will not be tolerated under any circumstances and will result in the consequences outlined in Clause 10.7.

   (c) Inappropriate behavior, including physical and verbal abuse, sexual misconduct, disruptive behavior or any behavior that makes any party mentioned in 10.6(a) uncomfortable will not be tolerated under any circumstances and will result in the consequences outlined in Clause 10.7.

   (d) Anti-social behavior including manipulation and or attempted monopolization of tour guides, the tour director, and or tour guests will not be tolerated under any circumstances and will result in the consequences outlined in Clause 10.7.

   (e) Threatening behavior of any nature towards any parties mentioned in 10.6(a) will not be tolerated under any circumstances and will result in the consequences outlined in Clause 10.7.

   (f) You must adhere to local laws and customs, respecting the culture, practices, and property of the regions visited.

10.7 Behavioral Consequences:

(a) If any guest is deemed to have breached any of the conditions outlined in Clause 10.6, LJT shall be at liberty to invoke all or any of the following:

   (i) Issuing a warning regarding the behavior.

   (ii) Immediate removal from the tour after one warning.

   (iii) Forfeiture of all monies paid to Us.

   (iv) Liability for ALL costs incurred by You and Us.

   (v) Legal action to recover costs incurred by Us to remove you from the tour.

   (vi) Legal action for damage to reputation and economic loss.

  1. Liability

11.1 Nothing in these Conditions or the Contract operates to exclude, restrict, or modify the application of any provision of the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or any equivalent State or Territory legislation, the exercise of a right conferred by such a provision, or any of Our liability for breach of a guarantee, condition, or warranty implied by such a provision, where it is unlawful to do so. All exclusions and limitations of Our liability under the Contract must be read subject to this clause.

11.2 You acknowledge and agree that We accept no responsibility and will not be liable to You (or any third party) for any loss, cost, or damage (including loss of enjoyment) suffered directly or indirectly in connection with:

(a) any Tour risks or other aspects of the Tour disclosed to You in the Contract;

(b) any change to The Official Itinerary or delays in departure or arrival times of aircraft or otherwise during the conduct of the Tour;

(c) any loss or damage to Your baggage or belongings;

(d) any personal injury or death resulting from the acts or omissions or negligence of any third parties providing goods or services to You during the Tour, including air carriers, hotels, shore excursion operators, restaurateurs, transportation providers, and medical personnel;

(e) any disappointment or loss of enjoyment due to circumstances outlined in the Contract or otherwise beyond Our control, including but not limited to closures of shops, restaurants, or attractions, and adverse weather conditions;

(f) any disruption or cancellation of the tour due to force majeure events, including but not limited to natural disasters, war, pandemics, or government actions.

11.3 Subject to clause 11.1, but despite any other provision of the Contract, and to the extent permitted by law, Our maximum liability to You or any third party (including any claims of negligence by Us) is limited to the Tour Price You have paid to Us minus any non-refundable amounts. Non-refundable amounts can include deposits, pre-paid costs for accommodations, transportation, activities, and other expenses that LJT cannot recover from third parties.

11.4 To the maximum extent permitted by law, You acknowledge and agree We are not liable to You, under any circumstances, for any loss of enjoyment, opportunity, profit, savings, revenue, or interest or any other consequential or indirect, incidental, special, or punitive loss, damage, or expenses.

11.5 To the extent permitted by law, all express or implied warranties, guarantees, representations, or terms are expressly excluded. Where the law implies any guarantee, condition, or warranty which cannot be excluded, Our liability to You for breach of such an implied guarantee, condition, or warranty is limited, to one or more of the following:

(a) in the case of goods: the repair of goods, replacement of goods, the supply of equivalent goods, or the cost of repair, replacement, or supply of equivalent goods; or

(b) in the case of services: supplying the services again or payment of the cost of supplying the services again.

11.6 It is Your responsibility to secure comprehensive travel insurance that covers potential liabilities, losses, and disruptions, including those arising from the actions or omissions of third-party service providers.

11.7 Circumstances for Tour Price Refund:

(a) A claim for the tour price (minus non-refundable amounts) might be valid if:

   (i) The tour is canceled by LJT due to reasons within LJT’s control.

   (ii) LJT fails to provide substantial parts of the agreed services, resulting in a significantly diminished tour experience.

   (iii) LJT’s actions or omissions (negligence) directly cause significant loss or damage that materially impacts the client’s experience or well-being.

  1. Meals

 12.1 General Applicability:

(a) Meals are only applicable to tours organized and operated by Luxury Japan Travel, including pre-organized tours and custom tours of Japan.

 12.2 Inclusions:

(a) Meals included in the tour are explicitly stated in the Official Itinerary or Finalized Itinerary. If a meal is not mentioned in the itinerary, it is not included.

(b) Meals are classified as: B – Breakfast; L – Lunch; D – Dinner; (E) – Extra. An (E) or Extra denotes a meal not included in the base package and must be pre-purchased.

12.3 Pre-arranged Meals:

(a) Most meals are pre-paid, pre-arranged, and pre-determined by Luxury Japan Travel. Guests are generally not permitted to choose their meals from a menu.

(b) Meal types and restaurants are selected at the discretion of Luxury Japan Travel to maintain high-quality dining experiences.

(c) In most cases, where a course menu is provided, the chef creates the menu and Luxury Japan Travel has no control over the specific dishes included.

(d) Guests must adhere to the meal arrangements provided. Requests to alter or customize meals whilst on tour, or at the restaurant, cannot be accommodated.

(e) Luxury Japan Travel is not liable for any loss of enjoyment if guests are dissatisfied with the pre-arranged meals.

12.4 Preferences and Customization:

(a) In certain limited circumstances, Luxury Japan Travel may distribute a food and drink preferences form to guests on custom tours to ascertain preferences before the tour. However, the final decision regarding restaurants and meal types remains at the discretion of Luxury Japan Travel.

(b) Luxury Japan Travel is not liable for loss of enjoyment if guests do not like the food, as meals are provided by third-party providers.

12.5 Special Dietary Requirements and Allergies:

(a) Guests must inform Us of any special dietary requirements, allergies, or food preferences at the time of booking. Failure to do so may result in unaccommodated needs, and we will not be liable for any loss of enjoyment or adverse reactions.

(b) While we will make every reasonable effort to accommodate dietary requests, we do not guarantee that all dietary needs can be met.

(c) We cannot guarantee a completely allergen-free environment. Guests with severe allergies are advised to take all necessary precautions, including carrying appropriate medications (e.g., EpiPens).

(d) Allergies are not as prevalent in Japan as in other countries, and as such, food providers may not have the same level of awareness or accommodation as in your home country. Planned meals may be canceled by providers at short or no notice due to allergy concerns or the inability to cater to them. In such situations, Luxury Japan Travel is not liable, and no pre-paid costs are refundable. Additional costs associated with last-minute changes may be collected by Us in advance.

(e) Any poor behavior related to dissatisfaction or loss of enjoyment relating to Meals will be addressed as per the Guest Requirements clause(s) 10.6 and 

12.6 Market Food and Non-included Meals:

(a) Tours may include visits to local markets. Meals or snacks purchased during these visits are not included in the tour price unless explicitly stated.

(b) When a meal is not provided as part of the tour, guests are responsible for making their own dining arrangements. Luxury Japan Travel and its tour guides are under no obligation to recommend, arrange, or book meals for guests outside of the provided itinerary.

12.7 Liability and Indemnification:

(a) Luxury Japan Travel is not liable for any adverse reactions or incidents arising from special dietary requirements or allergies. It is the guest’s responsibility to manage their dietary needs and ensure their safety.

(b) Guests agree to indemnify and hold harmless Luxury Japan Travel from any claims or liabilities arising from meals provided by third-party providers. 

  1. Drinks

13.1 General Applicability:

(a) Drinks of any kind, including alcoholic and non-alcoholic beverages, are not included unless expressly and explicitly specified as inclusions in the Official Itinerary or Finalized Itinerary.

13.2 Alcoholic Beverages:

(a) Alcoholic beverages are not included unless explicitly mentioned in the itinerary.

13.3 Complimentary Drinks:

(a) Any complimentary drinks offered as part of a meal or accommodation package are included only if stated in the itinerary.

13.4 Liability and Responsibility:

(a) Guests are responsible for their own drink purchases and consumption, including any costs incurred outside the specified itinerary.

(b) Luxury Japan Travel is not liable for any incidents arising from the consumption of beverages, including but not limited to health issues or behavioral incidents.

13.5 Payment for Drinks During Meals:

(a) Luxury Japan Travel does not cover the cost of drinks consumed during meals unless explicitly specified in the itinerary.

(b) Guests are required to pay the establishment directly for their drinks at the time of consumption. Failure to do so may result in immediate charges to the guest by Luxury Japan Travel for reimbursement purposes.

(c) Guests must ensure they have sufficient funds to cover their drink expenses during the tour.

13.6 Special Requests:

(a) Special drink requests will be accommodated based on availability and may incur additional costs.

13.7 Behavior Related to Alcohol:

(a) Guests must adhere to behavior guidelines related to alcohol consumption. Any inappropriate behavior resulting from alcohol consumption will be addressed in accordance with Section 10 (Guest Requirements) and may result in immediate removal from the tour without refund.

  1. Itinerary Design Service

14.1 General Applicability:

(a) The Itinerary Design Service provided by Luxury Japan Travel (“LJT”) involves the creation of customized travel itineraries tailored to the client’s preferences and travel goals.

(b) The Itinerary Design Service is available for both self-guided and custom tours of Japan.

14.2 Design Fee:

(a) The Design Fee is a one-time upfront payment that is non-refundable and not deductible from future bookings.

(b) The Design Fee covers the creation of a customized itinerary, including personalized planning, expert consultations, flexible revisions, and a comprehensive travel guide. It does not include bookings for accommodation, activities, restaurants, or other services.

(c) The Design Fee includes one initial online audio consultation, an initial draft itinerary, and two revisions. Additional revisions will incur a service fee as detailed below.

14.3 Fee Structure:

(a) The Design Fee starts at USD $500 for a standard itinerary of up to 7 days and for groups of up to 4 people.

(b) Enhanced itinerary planning for 8-10 days is available for USD $1000 and for groups of up to 8 people.

(c) Premium itinerary planning for more than 10 days or for larger groups is available for USD $1250 or more, depending on the complexity.

(d) The Custom Tour of Japan Design Fee is USD $500 and is applicable only to those who purchase a custom tour of Japan, organized and operated by Luxury Japan Travel. This fee is kept at $500 in good faith that the client will proceed with the full tour. If the client decides not to proceed with the full tour, LJT reserves the right to pursue the client for the cost difference pursuant to the fee structure outlined above.

14.4 Revisions and Additional Charges:

(a) The Design Fee includes two revisions to the initial itinerary. A “revision” is defined as any set of changes or modifications requested by the client to the itinerary after the initial draft has been presented. This can include changes to accommodation, activities, transportation, or any other elements of the itinerary.

(b) Additional revisions beyond the included two revisions will incur a service fee of USD $100 per revision. This service fee is payable upfront before any additional revisions to your tour can be made. This service fee is non-refundable.

(c) Any changes requested after the initial itinerary has been finalized will be treated as a new service request and may incur additional charges.

14.5 Payment Terms:

(a) Payment for the Itinerary Design Service must be made in full before any planning work commences.

(b) Once the Design Fee has been paid, it is deemed a service rendered and is non-refundable under any circumstances, including changes of heart.

14.6 Service Limitations:

(a) The Itinerary Design Service does not include the actual booking of accommodation, activities, or restaurants, nor the specific organization, planning, and related activities for logistical arrangements and considerations before, during, or after the tour. These services may be arranged separately at an additional cost.

(b) For clients on a Custom Tour of Japan, Luxury Japan Travel will handle all bookings as part of the tour package. Clients are responsible for booking all elements of the tour if they are not on a Custom Tour of Japan.

14.7 Liability:

(a) LJT is not liable for any changes or disruptions to the itinerary caused by third-party providers, including but not limited to hotels, transport operators, and activity providers.

(b) Clients are responsible for securing their own travel insurance to cover potential liabilities, losses, and disruptions.

14.8 Client Responsibilities:

(a) Clients must provide accurate and complete information regarding their travel preferences, health conditions, and any other relevant details to ensure the itinerary meets their needs.

(b) Failure to disclose necessary information may result in an itinerary that does not fully align with the client’s expectations, and LJT will not be liable for any resulting dissatisfaction.

14.9 Cancellations and Refunds:

(a) The Design Fee is non-refundable under all circumstances once payment has been received.

(b) In the event of cancellation by the client, no refunds will be provided for any portion of the Itinerary Design Service.

14.10 Intellectual Property:

(a) The itinerary created by LJT remains the intellectual property of LJT. Any sale, attempted sale, or offering of the itinerary on websites, publications, or social media will be met with legal action.

(b) Clients are prohibited from sharing, distributing, or reproducing the itinerary without explicit permission from LJT.

14.11 Dispute Resolution:

(a) Any disputes arising from the Itinerary Design Service shall be resolved in accordance with the dispute resolution procedures outlined in the general terms and conditions of LJT.

  1. Airport Pickup and Drop-off Services

15.1 General Applicability:

(a) Luxury Japan Travel (“LJT”) offers airport pickup and drop-off services organized on behalf of our clients.

15.2 Third-Party Operation:

(a) The airport pickup and drop-off services are operated by third-party providers. LJT is not responsible for the performance, punctuality, or reliability of these third-party providers.

(b) Any issues, disputes, or claims related to the airport pickup and drop-off services must be pursued directly with the third-party provider. LJT will not be liable for any delays, no-shows, or service failures by the third-party provider.

15.3 Liability:

(a) LJT is not liable for any loss, damage, or injury incurred during the airport pickup and drop-off services provided by third-party operators.

(b) Clients are responsible for securing their own travel insurance to cover potential liabilities, losses, and disruptions related to airport transportation.

15.4 Payment Terms:

(a) LJT will determine the payment method for the airport pickup and drop-off services, which can be one of the following:

   (i) Full pre-payment to LJT at the time of booking.

   (ii) A service fee payment to LJT, with the remaining balance to be paid directly to the driver on the day of service by cash or credit card.

(b) In the event there is a service failure, and the payment method has been a service fee payment only to LJT, then the service fee payment is non-refundable and non-recoverable, as it is a payment for services rendered by LJT.

(c) In all other circumstances, the client must pursue the third-party provider for any valid refunds.

15.5 Client Responsibilities:

(a) Clients must provide accurate and complete information regarding their flight details and pickup/drop-off locations to ensure proper arrangement of the service.

(b) Any mistakes in the times provided by the client for pickup or drop-off, or mistakes in locations such as terminals, airports, or other locations, will result in no liability to LJT and no refund will be provided. It is the client’s sole responsibility to ensure the information relating to this service is accurate and up-to-date.

(c) Clients must accurately and fully disclose the total number, sizes, and weights of their baggage, including any sports equipment or specialized luggage. Failure to provide accurate baggage information may result in service disruptions for which LJT will not be liable.

15.6 Booking and Availability:

(a) The airport pickup and drop-off service must be booked in advance. Last-minute bookings are not guaranteed and are subject to availability.

(b) Selected car availability is determined by the third-party provider and cannot be guaranteed by LJT.

(c) Cancellations of this service are subject to the third-party provider’s terms and conditions.

15.7 Dispute Resolution:

(a) Any disputes arising from the airport pickup and drop-off services shall be resolved in accordance with the dispute resolution procedures outlined in the general terms and conditions of LJT.

(b) In the event of a dispute with the third-party provider, LJT will provide the client with the relevant contact information only. LJT cannot and will not negotiate or advocate on the client’s behalf.

16. Day Tours

16.1 General Applicability: These terms apply exclusively to Day Tours organized by Luxury Japan Travel (LJT).

16.2 Booking and Payment: All Day Tours require full payment at the time of booking.

16.3 Inclusions and Exclusions:

(a) Inclusions are explicitly stated in the Day Tour itinerary.

(b) All other expenses, including meals not specified, personal expenses, and transportation to and from the tour start and end points, unless otherwise specified in the itinerary, are excluded.

16.4 Cancellation and Refund Policy:

(a) Day Tours have their own specific cancellation and refund policies, which are outlined at the time of booking or on the LJT website.

(b) These specific policies govern all cancellations and refunds for Day Tours.

16.5 Liability:

(a) LJT is not liable for any disruptions, delays, or changes to the Day Tour itinerary caused by factors outside their control, including weather conditions, strikes, or other force majeure events.

(b) LJT’s liability is limited to the cost of the Day Tour and does not cover any additional expenses incurred by the client due to changes or cancellations.

16.6 Client Responsibilities:

(a) Clients must arrive on time at the designated meeting point. LJT is not responsible for any missed activities or parts of the tour due to late arrivals. (b) Clients are responsible for ensuring they have appropriate attire, equipment, and personal necessities for the Day Tour activities.

16.7 Special Dietary Needs:

(a) For any meals included in the Day Tour, clients should inform LJT of any dietary restrictions or allergies at the time of booking. LJT will make reasonable efforts to accommodate, but cannot guarantee all requests will be met.

16.8 Behavioral Expectations:

(a) Clients are expected to adhere to the behavior standards outlined in Sections 10.6 and 10.7 (Guest Requirements). Disruptive or inappropriate behavior may result in immediate removal from the Day Tour without refund.

16.9 Health and Fitness:

(a) Clients should ensure they are in good health and fit to participate in the activities of the Day Tour. Any health issues should be disclosed to LJT at the time of booking.

16.10 Changes to Itinerary:

(a) LJT reserves the right to make changes to the Day Tour itinerary as necessary to ensure the safety and enjoyment of clients. These changes will be communicated to clients as soon as possible.

17. Tour Director Hire Terms and Conditions

17.1 General Applicability:

(a) The Tour Director Hire Service provided by Luxury Japan Travel (“LJT”) includes the services of a professional Tour Director to accompany and guide clients throughout their pre-planned tour. This is a separate service from the Tour Director(s) provided to a pre-organized or custom tour of Japan.

(b) This service allows clients to hire one or multiple Tour Directors for specific periods, either for a single day or longer, based on the conditions outlined below.

17.2 Rates:

(a) Minimum Daily Rate:

(i) The Tour Director rate is $500 USD per day for up to 8 hours.

(ii) $500 USD per day is payable for any duration the Tour Director is used up to the 8-hour period.

(b) Overtime Rate:

(i) Any hours beyond the initial 8 hours per day up to 10 hours will be billed at $100 USD per hour.

(c) Extended Overtime Rate:

(i) Any hours beyond 10 hours up to 12 hours will be billed at $200 USD per hour.

(d) Maximum Daily Rate:

(i) The maximum time a Tour Director can work in any one day, including travel time, is 12 hours. The maximum daily rate is $1,100 USD.

(e) Overtime Payment:

(i) Payment for additional required hours must be made in cash directly to the Tour Director. The Tour Director will inform the guest if overtime payment is required, and payment is required upfront.

(ii) The cash payment will be calculated using live FX rates to the nearest whole number in Japanese yen (JPY).

17.3 Inclusions:

(a) The services of a professional Luxury Japan Travel Tour Director who will accompany and guide clients through their pre-planned tour.

(b) Customization of the tour itinerary as agreed upon in advance. If an itinerary is NOT planned in advance and requires LJT to plan, design, arrange and/or organize it, this service will attract additional costs and will be processed through the Itinerary Design Service. The Design Fee and associated terms and conditions will apply.

17.4 Exclusions:

(a) All other expenses associated with the Tour Director, including but not limited to:

(i) Entry fees to attractions and sites.

(ii) Transportation costs (e.g., private vehicle hire, public transport fares, airfares).

(iii) Accommodation for the Tour Director if required.

(iv) Meals for the Tour Director.

(v) Any other incidental expenses.

17.5 Expenses:

(a) Clients are fully responsible for paying all additional expenses associated with the Tour Director, including but not limited to those listed in 17.4.

(b) For engagements outside of Kyoto and Osaka, travel and accommodation arrangements for the Tour Director must be provided and arranged by LJT, with the costs borne by the client.

(c) All flight bookings for the transportation of the Tour Director are non-refundable and non-recoverable in the event of a cancellation by the client.

(d) All additional expenses are to be paid for by the client on the day and at the time the expense is incurred

17.6 Requirements:

(a) Minimum Engagement Period:

(i) Tour Directors can be hired for single-day engagements in Kyoto and Osaka prefectures only.

(ii) A minimum engagement period of 2 days is required for hiring a Tour Director for locations outside of Kyoto and Osaka.

(iii) A minimum engagement period of 3 days is required for hiring a Tour Director for locations in Hokkaido and Okinawa.

(b) Booking Confirmation:

(i) All bookings and availability must be confirmed through direct contact with Luxury Japan Travel.

(ii) Bookings must be made at least 7 days prior to the commencement date.

(c) Payment Terms:

(i) Payment for the Tour Director services must be made in advance and is subject to the standard cancellation and refund policies as detailed in the general terms and conditions.

(ii) Additional expenses such as flights, transportation, and accommodation will reflect the timing of the arrangements being made. Early bookings are recommended to minimize costs.

(iii) Payments for additional required hours must be made in cash directly to the Tour Director, rounded to the nearest whole number in Japanese yen (JPY), calculated using live FX rates at the time of payment.

17.7 Behavior Clause:

(a) Clients must adhere to the behavior standards outlined in Sections 10.6 and 10.7 (Guest Requirements). Any breach of these standards will result in the immediate cancellation of the Tour Director services, with a full loss of all monies paid to Luxury Japan Travel. Additionally, Luxury Japan Travel reserves the right to involve legal authorities, including but not limited to the police and legal representatives.

17.8 Amendments and Cancellations:

(a) Any amendments to the tour itinerary or cancellation of the Tour Director service must be made in accordance with the following specific cancellation policy:

For Local Engagements (Kyoto and Osaka):
(i) Cancellations made more than 14 days before the commencement date will incur a cancellation fee of 25% of the total booking cost.
(ii) Cancellations made between 14 and 7 days before the commencement date will incur a cancellation fee of 50% of the total booking cost.
(iii) Cancellations made 7 days or less before the commencement date will incur a cancellation fee of 100% of the total booking cost.
(iv) In the event of a no-show, no refunds will be provided.

For Non-Local Engagements (Outside Kyoto and Osaka, including Hokkaido and Okinawa):
(i) Cancellations made more than 30 days before the commencement date will incur a cancellation fee of 25% of the total booking cost plus any non-recoverable expenses incurred by LJT (e.g., flights, accommodation).
(ii) Cancellations made between 30 and 15 days before the commencement date will incur a cancellation fee of 50% of the total booking cost plus any non-recoverable expenses incurred by LJT.
(iii) Cancellations made 14 days or less before the commencement date will incur a cancellation fee of 100% of the total booking cost plus any non-recoverable expenses incurred by LJT.
(iv) In the event of a no-show, no refunds will be provided.

(b) LJT reserves the right to cancel the Tour Director service due to unforeseen circumstances, including but not limited to illness or emergencies. In such cases:
(i) If the service is canceled due to illness or emergencies, clients will receive a full refund for the Tour Director service.
(ii) For cancellations resulting from force majeure events, LJT is not liable for any costs or losses incurred, and no refunds will be provided.

(c) Non-recoverable expenses include but are not limited to flights, accommodation, and other logistical arrangements made on behalf of the client. These expenses are non-refundable regardless of the reason for cancellation.

17.9 Travel Insurance:

(a) It is strongly recommended that clients purchase comprehensive travel insurance to cover any potential costs and monies paid should they need to cancel their Tour Director services.

17.10 Additional Conditions:

(a) The Tour Director is entitled to reasonable breaks during the performance of the service for use of restrooms and other necessary activities.

(b) If not eating with the clients, the Tour Director is entitled to two 30-minute breaks throughout the day (8-hour period up to) and an additional 30 minutes after the 8 hours and up to the 12 hours. Riding on transportation does not constitute a break.

(c) The Tour Director is entitled to access and consume food and beverages during the performance of the service.

(d) Guests must at all times abide by the directions and wishes of the Tour Director.

18. Dispute Resolution

18.1 General Applicability:

(a) Any disputes arising from or in connection with the services provided by Luxury Japan Travel (“LJT”), including but not limited to bookings, itineraries, and third-party services, shall be resolved in accordance with this section.

18.2 Initial Resolution:

(a) If you are unhappy with any aspect of LJT’s arrangements while you are on holiday, you must address your complaint immediately to LJT’s local representative (or, if none, to LJT by contacting the provided emergency contact number) and to the management of the hotel or other supplier whose services are involved. They will do their best to rectify the situation. You acknowledge and agree that It is unreasonable to take no action while on holiday, but then to write a complaint upon return.

(b) If the problem cannot be resolved locally and you wish to complain, full details must be sent to LJT in writing via email within 14 days of your return. We will do our best to investigate and reply to you within 28 days of receipt of your email.

(c) Failure to take either of these steps will deny LJT the opportunity to resolve the problem immediately and/or investigate it properly. In consequence, this may affect your rights under this contract.

18.3 Mediation:

(a) If a dispute cannot be resolved through initial negotiation, either party may request that the dispute be referred to mediation.

(b) The mediation will be conducted in accordance with the mediation rules of an independent mediation service provider agreed upon by both parties.

(c) Each party will bear its own costs of mediation, and the costs of the mediator will be shared equally.

18.4 Arbitration:

(a) If mediation fails to resolve the dispute, the dispute may be referred to and finally resolved by arbitration, provided both parties agree to proceed with this method.

(b) The arbitration will be conducted in accordance with the rules of an independent arbitration service provider agreed upon by both parties.

(c) The decision of the arbitrator will be final and binding on both parties.

(d) Each party will bear its own costs of arbitration, and the costs of the arbitrator will be shared equally.

18.5 Jurisdiction:

(a) These terms and conditions are governed by the laws of Queensland, Australia.

(b) Any disputes that cannot be resolved through negotiation, mediation, or arbitration shall be subject to the exclusive jurisdiction of the courts of Queensland, Australia.

18.6 Legal Proceedings and Liability Limits:

(a) Clients agree to attempt to resolve disputes through negotiation, mediation, and arbitration as outlined in this section before commencing any legal proceedings.

(b) In any legal proceedings, the maximum amount that can be claimed against LJT is limited to the total amount paid by the client for the tour, minus any non-refundable amounts.

(c) LJT is not liable for any legal costs incurred by the client, including attorney fees, court costs, or any other related expenses.

19. Photography, Social Media & Promotional Content

19.1 Consent for Use:

(a) By participating in any tours organized by Luxury Japan Travel (“LJT”), clients grant LJT the irrevocable and unrestricted right to use, reproduce, and distribute any photographs, videos, or other media taken during the tour for promotional and marketing purposes. This includes, but is not limited to, use on LJT’s website, social media platforms, tour brochures, and other company materials.

19.2 Opt-Out Provision:

(a) Clients who do not wish to have their images used for promotional purposes must provide written notice to LJT prior to the commencement of the tour. LJT will make reasonable efforts to comply with such requests but cannot guarantee exclusion from all media.

19.3 Social Media:

(a) Clients are encouraged to share their travel experiences on social media. However, LJT reserves the right to request the removal of any content that is deemed inappropriate or damaging to the company’s reputation.

(b) Clients should respect the privacy and consent of other tour participants when posting images or videos that include them.

19.4 Intellectual Property:

(a) All photographs, videos, and other media created by LJT during the tours are the intellectual property of LJT. Unauthorized use, reproduction, or distribution of this content without prior written consent from LJT is strictly prohibited.

(b) Any itineraries, travel guides, or other materials provided by LJT are also considered intellectual property and cannot be shared, sold, or distributed without explicit permission.

19.5 Media Disclaimer:

(a) LJT acknowledges that the images and media content featured on our website, social media platforms, and publications are a mix of original material and content used under permission from the Japanese National Tourism Organisation (JNTO) and various regional tourism associations within Japan. These original images and media content are proprietary to LJT and symbolize our dedication to showcasing authentic travel experiences.

(b) LJT is committed to respecting the ownership rights of third-party media and ensures that all such content is used within the boundaries of the permissions granted.

20. Contact Details

To make, change or cancel a booking or to make any enquiries regarding a booking or to otherwise give Us any notice in accordance with the Contract, You should contact Our customer service centre as follows:

20.1 General Information:

(a) Luxury Japan Travel (“LJT”) is based in Kyoto, Japan, and Queensland, Australia.

(b) For customer service, clients can contact LJT through the following methods:

(i) Email: bookings@luxuryjapantravel.com

(ii) The Luxury Japan Travel Consultant email provided upon initial contact.

20.2 Emergency Contact:

(a) In case of emergencies during the tour, clients should use the emergency contact number provided in their final itinerary. This number is available 24/7 for urgent assistance.

20.3 Australian Business Number (ABN):

(a) Luxury Japan Travel’s ABN is 46 164 972 758.

21. Jurisdiction

21.1 Governing Law:

(a) These terms and conditions, and any disputes arising out of or in connection with them, are governed by and construed in accordance with the laws of Queensland, Australia.

21.2 Jurisdiction:

(a) The courts of Queensland, Australia, have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these terms and conditions or their subject matter or formation.